Refund policy

We want you to be happy with your Alquatica purchase. Please review the policy below before requesting a return.

Returns

We accept eligible return requests made within 30 days after your order is delivered.

To qualify for a return, the item must be in the same condition in which you received it: unworn, unused, unwashed, with its original tags attached, and in its original packaging. You will also need your order number or other proof of purchase.

To request a return, contact us at shop@alquatica.com. If your return is approved, we will send you return instructions and, when available, a return shipping label. The cost of the return label will be deducted from your refund unless the return is due to an incorrect, defective, or damaged item.

Items returned without prior authorization will not be accepted. Please do not send a return to the manufacturer or to the address shown on your original package unless we specifically instruct you to do so.

Original shipping charges are nonrefundable unless the item arrived damaged, defective, or incorrect, or unless otherwise required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at shop@alquatica.com and include your order number, a description of the issue, and clear photographs when applicable.

We will evaluate the issue and work with you to provide an appropriate replacement, refund, or other resolution. Alquatica will cover reasonable return-shipping costs for items confirmed to be damaged, defective, or incorrect.

Items That Cannot Be Returned

The following items are not eligible for return unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise:

  • Custom, personalized, or specially commissioned products

  • Print-on-demand products

  • Digital products after they have been downloaded or accessed

  • Gift cards

  • Items clearly marked “Final Sale” at the time of purchase

Please contact us before purchasing if you have questions about whether a particular item is returnable.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to request a return for the original item and, once the return is approved, place a separate order for the replacement.

International Orders

Except where required by applicable law, we are unable to accept discretionary returns for orders delivered outside the United States.

This restriction does not limit any mandatory consumer rights that apply in the customer’s country or region. Customers are responsible for return-shipping costs unless the item is damaged, defective, or incorrect, or applicable law requires otherwise.

European Union Right of Withdrawal

Where European Union consumer-protection law applies, you have the right to withdraw from an eligible online purchase within 14 days after receiving your order, without providing a reason.

To exercise this right, email shop@alquatica.com within the 14-day period and clearly state that you wish to withdraw from the purchase. After notifying us, you must return the item within the period required by applicable law.

Returned items should be unworn, unused, and complete with their original tags and packaging. You are responsible for the direct cost of returning the goods unless the product is damaged, defective, or incorrect, or we agree to cover the cost.

When required by law, we will refund the purchase price and the cost of the least expensive standard delivery method offered at checkout. Additional shipping charges resulting from your choice of an upgraded or expedited delivery method are not refundable.

The statutory right of withdrawal may not apply to certain products, including goods made to your specifications or clearly personalized and qualifying digital content supplied with your prior consent and acknowledgment that your withdrawal right would be lost.

Nothing in this policy limits any non-waivable consumer rights available under applicable law.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Return-shipping charges, when applicable, will be deducted from the refund. Your bank or credit-card provider may require additional time to process and post the funds to your account.

If more than 15 business days have passed since we approved your refund, please contact us at shop@alquatica.com.

Gift Cards

Gift cards are redeemable only for eligible goods and services available at Alquatica.com. Gift cards are not redeemable for cash, check, or credit except where required by law.

Please treat gift cards like cash. Lost, stolen, or unauthorized gift cards cannot be replaced unless required by law. Purchased Alquatica gift cards do not expire and are not subject to inactivity or service fees.

Questions

For questions about returns, refunds, or a specific product, contact us at shop@alquatica.com.