Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@alquatica.com. Please note that returns will need to be sent to the following address: P.O. BOX 945 Warren PA 16365  unless otherwise stated on your shipping receipt.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not refund shipping costs and fees.

You can always contact us for any return question at shop@alquatica.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items.) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will discount the return shipping label and restocking fees. We do not refund shipping charges. We do not accept international returns.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@alquatica.com.

 

Gift Cards 
Gift cards cannot be exchanged for cash, check, or credit. Please treat the gift card like cash; if the gift card is lost or stolen it will not be replaced. Redeemable only for goods and services not exceeding the remaining credit balance on this card. If the gift card is not used for a period of 12 months, a service fee of $2 per month will be deducted from the remaining balance until depleted. Redeemable at Alquatica.com