Shipping policy

Last updated: September 6, 2026

Thank you for shopping with Alquatica. Because our collection includes items produced in-house as well as products made or shipped by trusted fulfillment partners, processing and delivery times may vary by product.

Processing and Delivery Times

Processing time refers to the time required to prepare your order before it is transferred to the shipping carrier. Delivery time begins after the carrier receives the package.

Business days are Monday through Friday, excluding U.S. federal holidays.

Ready-to-Ship and In-House Items

Ready-to-ship products produced or stocked by Alquatica are generally processed within 1–3 business days after you receive your order-confirmation email.

After your order ships, domestic delivery typically takes an additional 2–8 business days, depending on your location and the shipping service selected at checkout.

Handcrafted and Made-to-Order Items

Some handcrafted items are made or finished after an order is placed. Their estimated production time will be stated on the applicable product page.

Please review the product description before ordering, particularly if you need an item by a specific date.

Print-on-Demand and Partner-Fulfilled Products

To offer a wider collection while minimizing unnecessary inventory and waste, some Alquatica products are made or fulfilled by third-party production partners. These may include apparel, accessories, art prints, mugs, canvases, home goods, and other specialty products.

These items are generally produced after an order is placed. Processing and delivery estimates vary depending on the product, production location, destination, and fulfillment partner. When available, estimated timelines will be displayed on the product page or during checkout.

Split Shipments

Products within the same order may be produced or stored in different locations. As a result, your order may arrive in multiple packages and on different dates.

You may receive a separate shipping notification and tracking number for each package. You will not be charged additional shipping solely because we divide an order into multiple shipments.

Shipping Rates

Available shipping methods and charges are calculated and displayed at checkout based on the products in your order, delivery destination, and selected shipping service.

Any delivery dates shown during checkout are estimates unless expressly identified as guaranteed.

Order Tracking

You will receive a shipping-confirmation email when your order, or part of your order, has been dispatched. When tracking is available, the email will include a tracking link.

Please allow up to 48 hours for tracking information to update after the shipping notification is sent.

International Shipping

International shipping availability is determined by the products in your order and the destination entered at checkout. International processing and delivery may take longer than domestic delivery.

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless these charges are specifically collected during checkout, they are the customer’s responsibility and are not included in Alquatica’s shipping charges.

Customs requirements and fees vary by country. Alquatica cannot predict these charges or control delays caused by customs authorities. Please contact your local customs office for information before placing an order.

Refusal to pay applicable import charges may result in the package being returned, abandoned, or destroyed by the carrier or customs authority. Any refund eligibility will be determined after accounting for nonrecoverable shipping, customs, and return charges, subject to applicable law.

Shipping Delays

Delivery estimates may be affected by carrier disruptions, customs processing, severe weather, holidays, high-volume periods, production interruptions, or other circumstances outside Alquatica’s direct control.

If we learn that your order cannot ship within the timeframe promised at the time of purchase, we will contact you with an updated estimate and provide the option to accept the delay or cancel the affected unshipped items for a full refund.

Incorrect Shipping Addresses

Please review your delivery address carefully before submitting your order. If you notice an error, contact us immediately at shop@alquatica.com.

We cannot guarantee that an address can be changed after production or fulfillment has begun. Alquatica is not responsible for delays or failed delivery resulting from an incorrect or incomplete address provided by the customer.

If an order is returned because of an incorrect address or unsuccessful delivery attempt, additional shipping charges may apply before the order can be sent again.

Missing or Delayed Packages

If tracking has not updated for an extended period, or your package has not arrived within the estimated delivery window, contact us at shop@alquatica.com with your name and order number.

We will review the shipment information and, when appropriate, assist with a carrier inquiry or claim. Carrier investigations may require additional processing time.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, ask other members of your household, and contact the carrier. You should also notify us so we can review the situation with you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please follow the instructions in our Return and Refund Policy or contact us promptly at shop@alquatica.com.

Questions

For questions about shipping or a specific order, contact us at shop@alquatica.com.