Astarion Sauntering Clean BG3 Holographic Die-cut Stickers

For In-house produced items and Handcrafted items

Your items will be shipped within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping charges for your order will be calculated and displayed at checkout. 
 
We make every effort to fulfill orders as quickly as possible. The shipping times will depend on your location and shipping service selected, most likely within 2-8 business days for US domestic deliveries. International shipping may take longer. International customers are responsible for customs duty fees.

For Products manufactured by third party print on demand sites

In order to keep minimal inventory and accessible, we use 3rd party print on demand services to provide some of our printed products; such as, but not limited to, shirts, hats, prints, mugs, canvases etc. These 3rd party print on demand services are, and not limited, to Printify, Printful, and Apliiq.  As such we are beholden to their shipping and manufacturing schedules as much as you are. 

Read more at our shipping policy page.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shop@alquatica.com. Please note that returns will need to be sent to the following address: P.O. BOX 945 Warren PA 16365  unless otherwise stated on your shipping receipt.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not refund shipping costs and fees.

You can always contact us for any return question at shop@alquatica.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will discount the return shipping label and restocking fees. We do not refund shipping charges. We do not accept international returns.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@alquatica.com.

Gift Cards 
Gift cards cannot be exchanged for cash, check, or credit. Please treat the gift card like cash; if the gift card is lost or stolen it will not be replaced. Redeemable only for goods and services not exceeding the remaining credit balance on this card. If the gift card is not used for a period of 12 months, a service fee of $2 per month will be deducted from the remaining balance until depleted. Redeemable at Alquatica.com

read more at our refund policy page